Last updated: 8 August 2025
At Floor Decor Ltd, we respect your privacy and are committed to protecting your personal information. This statement explains how we collect, use, and safeguard your data when you visit our website or interact with us.
Information We Collect
We may collect personal details such as your name, email, phone number, address, and order information when you:
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Contact us by phone, email, web form, or in-store.
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Place an order or request a quote.
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Request product samples or delivery.
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Subscribe to our marketing or updates.
We may also collect technical data (like IP address, browser type, and pages visited) to improve website performance and security.
How We Use Your Information
We use your data to:
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Respond to enquiries and process orders.
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Arrange deliveries and installation services.
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Improve our website and customer experience.
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Send relevant updates and promotions (only if you’ve opted in).
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Meet legal and regulatory requirements.
Sharing Your Information
We only share information with trusted partners when necessary, including:
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Delivery services within New Zealand.
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Website hosting, analytics, and marketing providers (e.g., Google Analytics, Meta Ads).
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Payment processors for secure transactions.
These partners are required to protect your data and use it only for the agreed purpose.
Cookies & Tracking
Our website uses cookies and similar technologies to:
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Make the site work correctly.
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Measure performance and visitor behaviour.
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Show relevant offers and content.
You can manage your preferences through our Cookie Policy.
Your Rights
You can request to:
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Access the personal data we hold about you.
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Correct or update your details.
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Have your data deleted (unless we need it for legal purposes).
To make a request, contact us using the details below.
Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Contact Us
Floor Decor Ltd
3/107 Harris Road, East Tamaki, Auckland, 2016
Email: sales@floordecor.co.nz
Phone: +64 9 212 9483