🏠 Mega Flooring Sale – Terms & Conditions (Updated October 2025)

Last Updated: October 2025

1. Minimum Order Requirements

A minimum order of 20 square metres (20 m²) is required to qualify for the promotional Free Delivery offer.
Orders below this threshold require prior approval and may incur additional freight or handling fees.

2. Free Delivery Locations

Free Delivery applies exclusively to Deko Range flooring orders (20 m² and above) delivered to selected major towns and cities across New Zealand, including but not limited to:

Ashburton, Auckland, Blenheim, Christchurch, Cromwell, Dunedin, Gisborne, Gore, Greymouth, Hamilton, Invercargill, Kaitaia, Levin, Masterton, Napier, Nelson, New Plymouth, Oamaru, Palmerston North, Queenstown, Rotorua, Taupo, Tauranga, Thames, Timaru, Wanaka, Wellington, Whakatane, Whanganui, and Whangarei.

Free Delivery applies strictly within standard metropolitan and township limits only.
Customers outside these areas or unsure of eligibility must confirm their address with our sales team prior to placing an order.

3. Rural & Remote Area Deliveries

Deliveries to rural, remote, or island-based locations are not automatically eligible for Free Delivery.
Additional freight charges may apply depending on distance, accessibility, and the service coverage of our freight partners.
Customers are responsible for confirming rural/remote eligibility and any applicable surcharges before confirming the order.

4. Depot Collection

Customers may request delivery to a local freight depot for pickup, subject to availability and prior arrangement.
Depot storage beyond agreed collection dates may incur storage or handling fees.

5. Delivery Timeframes

Delivery dates provided upon order confirmation are estimates only and subject to change due to:

• Freight carrier scheduling

• Product availability

• Seasonal demand and volume

• Weather disruptions or unforeseen delays

• Public holidays or operational restrictions

Customers should allow sufficient lead time for deliveries within their project timelines.

6. Delivery Conditions

• Standard deliveries are kerbside only, unless alternative arrangements have been confirmed in writing before dispatch.

• Drivers are not obliged to carry goods into buildings, upstairs, or through restricted-access areas.

• Delivery addresses must be safely accessible by standard freight vehicles.

• Customers must ensure someone is present to inspect and sign for the delivery.

• If no one is available, re-delivery charges may apply.

• All goods must be checked immediately upon arrival. Any damages or shortages must be reported in writing within 24 hours of receipt.

7. Additional Delivery Charges

Additional charges may apply for:

• Deliveries outside Free Delivery zones

• Rural or remote locations

• Difficult-access or non-truck-friendly sites

• Failed delivery or re-delivery

• Special handling requirements (e.g., tail-lift, HIAB, or multi-level delivery)

• Labour requests beyond standard kerbside delivery

8. Stock Availability & Order Fulfilment

Orders are processed only after receipt of full payment or required deposit and confirmation of stock availability.
In the event of supply delays or temporary stock shortages, customers will be notified promptly with updated timelines or alternative product options.

9. Order Cancellations, Amendments & Refunds

Requests to modify, postpone, or cancel orders must be made at least 3 business days before the scheduled dispatch date.
Cancellations after dispatch may incur restocking, return freight, and administrative fees.
Refunds are issued at our discretion and only for goods returned in unopened, undamaged, and resalable condition.

10. Liability & Risk

Floor Decor is not liable for freight delays caused by third-party carriers or events beyond our control.
Ownership and risk transfer to the customer upon delivery and signed receipt of goods.

11. Promotion Scope, Eligibility & Restrictions

This Mega Flooring Sale applies to the following offers:

Auckland Region:

• Free Measure & Quote service within the Auckland metropolitan area

• Free Delivery on Deko Range flooring (20 m² minimum order)

• 3 Years Interest-Free Finance

• Up to 50% OFF Storewide on SPC, Timber & Laminate ranges

Outside Auckland (Rest of NZ):

• Free Delivery on Deko Range flooring (20 m² minimum order, selected cities only)

• 3 Years Interest-Free Finance

• Up to 50% OFF Deko Hybrid SPC Range

This promotion applies exclusively to Deko-branded flooring products (Deko Natural, Deko Extreme Flex, and Deko Style X).
Clearance (Deko Extreme), Other brands or non-Deko items do not automatically qualify for promotional offers.
This offer cannot be combined with other discounts unless explicitly stated.

12. Interest-Free Finance (Q Card & Q Mastercard)

Finance is provided through Q Card and Q Mastercard, subject to standard credit approval and lending criteria.

Available Terms:

• 6 Months: No payments, interest-free (min. spend $199)

• 12 Months: Interest-free repayments (min. spend $199)

• 18 Months: Interest-free + 4% surcharge (min. spend $500)

• 24 Months: Interest-free + 6% surcharge (min. spend $500)

• 36 Months: Interest-free + 7% surcharge (min. spend $750)

Fees:

• $50 annual account fee (standard Q Card)

• $55 establishment fee (first transaction)

• $35 advance fee (for subsequent transactions)

Minimum monthly repayments apply (3% of balance or $10, whichever is greater).
If the balance is not cleared at the end of the interest-free term, standard interest (28.95% p.a.) will apply.
Finance offers may be amended or withdrawn without notice by Q Card/Q Mastercard or Floor Decor.

13. Acceptance of Terms

By placing an order and participating in the Mega Flooring Sale, customers agree to all terms and conditions listed above.
Floor Decor reserves the right to amend these terms at any time, with updates posted on the promotional webpage.

14. Contact Information

For any questions or clarifications, please contact:
Email: sales@floordecor.co.nz
Phone: 09 212 9483