MEGA FLOORING CLEARANCE - TERMS & CONDITIONS

Last updated: 29 July 2026

1. Promoter

The Mega Flooring Clearance is conducted by:

Floor Decor Ltd
3/107 Harris Road
East Tamaki
Auckland 2013
New Zealand

Phone: 09 212 9483
Email: sales@floordecor.co.nz

2. Promotion period

The Mega Flooring Clearance begins on 29 July 2026 and ends at 11:59pm on Sunday, 30 August 2026, or earlier if the allocated promotional stock sells out.

Some colours or products may sell out before the overall promotion ends.

3. Promotion scope

Although the promotion is called the Mega Flooring Clearance, it is not a storewide clearance.

The promotion applies only to selected, available colours and quantities from these Deko flooring ranges:

• Deko Style X
• Deko Extreme Flex
• Deko Natural
• Selected Deko Natural Herringbone products, where specifically confirmed by Floor Decor

Carpet, laminate, timber flooring, accessories, trims, installation materials, other flooring brands and products not specifically identified as part of the clearance are excluded.

4. Clearance prices

The advertised clearance prices are:

• Deko Style X - $42.00 per square metre including GST
• Deko Extreme Flex - $49.90 per square metre including GST
• Deko Natural - $52.00 per square metre including GST

Deko Natural Herringbone colours and prices are subject to separate stock and price confirmation.

All advertised flooring prices:

• Include GST.
• Apply to flooring supply only.
• Are calculated per square metre.
• Require purchase by full box.
• Exclude installation unless included in a separate written quotation.
• Exclude trims, stair nosing, floor preparation, moisture barriers, adhesives and accessories unless specifically included in writing.

The final quantity and invoice value will be rounded up to the number of full boxes required.

5. Clearance stock availability

All clearance products are subject to available stock, colours and quantities.

Some colours may have limited remaining quantities and may not be replenished once sold.

Requesting samples, submitting an enquiry or receiving a quotation does not reserve stock.

Clearance stock is reserved only after:

1. Floor Decor has confirmed the required quantity is available.
2. The customer has accepted the order or quotation.
3. Floor Decor has received the required payment or deposit.
4. Floor Decor has issued written order confirmation.

No rainchecks or backorders are available at the clearance price unless Floor Decor expressly agrees otherwise in writing.

Where sufficient stock is no longer available, Floor Decor may offer:

• An available alternative colour.
• An available alternative Deko range.
• A revised quantity.
• A refund of any payment received for the unavailable product.

6. Minimum order for included nationwide depot delivery

Standard freight to the customer’s nearest Mainfreight depot is included on qualifying orders containing at least 30m² of eligible Mega Flooring Clearance products.

The minimum quantity may consist of more than one eligible Deko range or colour, provided that all products are:

• Purchased on one invoice.
• Available for dispatch together.
• Transported as one consignment.
• Delivered to one confirmed Mainfreight depot.

Orders below 30m² may still be purchased at the applicable clearance flooring price, but freight will be quoted separately.

The included depot delivery benefit has no cash value and cannot be exchanged for an additional product discount, refund or store credit.

7. Selection of the nearest Mainfreight depot

Floor Decor will arrange delivery to the Mainfreight depot closest to the customer’s delivery address or postcode.

The customer must provide an accurate delivery address or postcode so that the correct depot can be identified.

Before the order is finalised, Floor Decor will confirm:

• The name of the Mainfreight depot.
• The depot’s collection address.
• That customer collection will be required.
• The flooring quantity and stock availability.
• The total order price.

Floor Decor will not intentionally direct the flooring to a more distant depot where a closer Mainfreight depot is available for collection.

If more than one Mainfreight depot is located near the customer, Floor Decor will confirm the closest practical collection location with the customer before payment.

In the unusual event that the closest depot is temporarily unavailable or unable to receive the consignment, Floor Decor will contact the customer before dispatch and agree on the next closest available Mainfreight depot.

If the customer requests a different depot after the delivery location has already been confirmed, any additional transfer, freight or handling cost may be payable by the customer.

8. What nationwide depot delivery includes

Included nationwide depot delivery covers standard freight from Floor Decor to the confirmed Mainfreight depot closest to the customer.

It does not include:

• Delivery from the depot to the customer’s home.
• Delivery to a business or construction site.
• Inside delivery.
• Rural door delivery.
• Delivery upstairs or between different levels.
• Tail lift, HIAB or specialist unloading services.
• Transfer to another depot after dispatch.
• Split deliveries.
• Storage charges.
• Re-delivery charges.
• Labour or transport required after collection.

Home, business or building site delivery may be quoted separately where available.

9. Customer collection from the nearest depot

The customer is responsible for collecting the flooring from the confirmed Mainfreight depot after being advised that the consignment is ready.

The customer must:

• Collect the order within the period advised by Mainfreight or Floor Decor.
• Bring any identification or collection reference required by the depot.
• Use a suitable ute, van, trailer or other vehicle.
• Follow the depot’s safety and loading procedures.
• Check the carton quantity before leaving.
• Safely secure and protect the flooring during onward transport.

Flooring orders can be heavy. Customers are responsible for arranging suitable transport and any assistance required after collection.

Any storage, transfer, handling or re-delivery charges resulting from delayed or failed collection are payable by the customer.

Once the customer has collected the flooring, the customer is responsible for its safe transport from the depot. This does not remove any rights relating to loss or damage that occurred before collection.

10. Dispatch and delivery timeframes

Any dispatch, transit or arrival date provided by Floor Decor is an estimate unless Floor Decor has expressly confirmed otherwise in writing.

Timeframes may be affected by:

• Stock availability.
• Payment clearance.
• Order processing requirements.
• Carrier schedules and capacity.
• Public holidays.
• Seasonal freight volumes.
• Road closures.
• Weather conditions.
• Events outside Floor Decor’s reasonable control.

Floor Decor will use reasonable care to prepare and dispatch confirmed orders and will provide updates where material delays become known.

Customers should not schedule installers or remove existing flooring until the new flooring has arrived, been collected and been inspected.

11. Freight damage and shortages

Customers should inspect the packaging and carton quantity when collecting the order.

Where visible damage, missing cartons or packaging concerns are identified, the customer should, where reasonably possible:

1. Record the issue with the depot before leaving.
2. Ask for the issue to be noted against the consignment.
3. Photograph the affected packaging and products.
4. Keep all relevant packaging.
5. Contact Floor Decor promptly.

Visible freight damage or shortages should preferably be reported to Floor Decor within 24 hours because prompt reporting assists with carrier investigation and freight claims.

Damage that was not reasonably visible at collection should be reported as soon as it is discovered.

The reporting request in this section does not remove or restrict any rights or remedies available under applicable New Zealand law. Products arranged for delivery by a New Zealand retailer must still meet the relevant consumer guarantees, including arriving in acceptable condition.

12. Free flooring samples

Customers may request up to five free Deko flooring samples, subject to product and colour availability.

The free sample offer is generally limited to one sample pack per household or project unless Floor Decor approves otherwise.

Ordering a sample does not reserve the corresponding flooring stock.

Samples, website photographs, room visualisations and screen colours are indicative only. Differences may occur because of:

• Lighting conditions.
• Screen settings.
• The small size of a sample.
• Natural pattern variation.
• Embossing and texture.
• Production-batch variation.
• Variation between individual planks.

Customers should view samples in the intended room and under different lighting conditions before selecting a colour.

13. Measurements, full-box quantities and wastage

Customers are responsible for providing accurate measurements unless Floor Decor has completed an onsite measure and expressly accepted responsibility for the calculated quantity.

Floor Decor may recommend additional flooring for:

• Cutting.
• Room shape.
• Plank direction.
• Installation pattern.
• Herringbone installation.
• Stairs.
• Future repairs.
• Accidental damage.
• Unusable offcuts.

Wastage requirements vary between projects and installers.

The final invoiced quantity will be based on full boxes. Floor Decor cannot split boxes or invoice only the exact measured square metres where a full additional box is required.

Because clearance colours may not be restocked, customers are strongly encouraged to retain spare planks after installation.

14. Auckland measure and installation services

A free measure and quote may be available for eligible residential projects within Floor Decor’s standard Auckland service area.

The service is subject to:

• Appointment availability.
• Safe and reasonable property access.
• The project being within the applicable service area.
• The customer providing accurate information about the property.
• Any additional site requirements identified during the appointment.

The free measure and quote does not include installation or floor preparation.

Installation, removal, disposal, floor preparation, moisture treatment, trims, stairs and other labour or materials will be separately quoted.

Any Auckland supply-and-install order is also subject to the specific payment, site and installation conditions stated in the customer’s written quotation.

15. Payment requirements

For nationwide or supply only clearance orders:

• The required payment or deposit must be received before stock is reserved.
• The full outstanding balance must be paid before dispatch.
• Freight will not be booked until cleared payment has been received.

For Auckland supply and install orders:

• The deposit and balance requirements will be stated in the written quotation.
• Clearance stock is not reserved until the required deposit has been received.

Any applicable payment surcharge will be disclosed before payment is completed.

16. Finance exclusions

Interest free finance is not available with Mega Flooring Clearance pricing.

The following cannot be used with the clearance prices:

• Q Card promotional finance.
• Q Mastercard promotional finance.
• Interest free payment terms.
• No payment promotional periods.
• Other promotional finance offers.

A customer wishing to use finance may request a separate quotation based on the applicable non clearance finance price and terms.

17. Order amendments

Requests to change an order must be submitted to Floor Decor in writing as early as possible.

Any amendment is subject to:

• Available stock.
• The order’s processing status.
• Whether freight has already been booked.
• Any additional product, freight or handling cost.
• Whether the requested product remains available at the clearance price.

Once an order has been dispatched, changes may require:

• Return freight.
• Depot transfer charges.
• Re-delivery costs.
• Handling charges.
• Restocking charges.

Any additional costs will be explained before an amendment is accepted where reasonably possible.

18. Cancellations and change of mind returns

Clearance flooring is not automatically returnable or refundable because a customer:

• Changes their mind.
• Changes their project.
• Selects the wrong colour.
• Provides incorrect measurements.
• Orders more flooring than required.
• Finds a lower price elsewhere.
• No longer requires the flooring.
• Cannot collect the flooring from the depot.

Floor Decor may consider a change of mind cancellation or return before dispatch, but approval is not guaranteed.

Any approved return must normally be:

• Authorised by Floor Decor in writing before being returned.
• Unopened.
• Undamaged.
• In complete, full boxes.
• From the original supplied batch.
• Suitable for resale.
• Returned through the method instructed by Floor Decor.

Opened boxes, individual planks and partial boxes are not normally accepted for change of mind returns.

Approved change of mind cancellations or returns may be subject to reasonable:

• Return freight.
• Handling charges.
• Depot charges.
• Administrative charges.
• Restocking charges.
• Costs already incurred by Floor Decor.

Freight charges already incurred are not refundable for a change of mind cancellation.

Nothing in this section limits a customer’s rights where the flooring is faulty, incorrectly supplied, misdescribed or otherwise fails to meet an applicable statutory guarantee. New Zealand retailers may decline a pure change of mind return, but statutory remedies remain available where consumer guarantees are not met.

19. Product inspection before installation

Customers and installers must inspect the flooring before and during installation.

Before beginning installation, customers should check:

• Product range.
• Colour name and code.
• Box labels.
• Batch information.
• Plank size.
• Surface finish.
• Click-lock profile.
• Visible damage.
• Colour and pattern consistency.

Flooring with an obvious concern should not be installed.

If a concern becomes apparent during installation, installation should stop and Floor Decor should be contacted before additional flooring is installed.

Flooring should be installed in accordance with the applicable Deko installation guidelines, including requirements relating to:

• Subfloor condition and flatness.
• Moisture protection.
• Expansion gaps.
• Fixed cabinetry.
• Wet-area installation.
• Underfloor heating.
• Floor preparation.
• Suitable tools and installation methods.

Floor Decor is not responsible for problems caused solely by incorrect transportation, storage, handling, preparation or installation by the customer or a third party.

This does not remove any rights relating to an inherent product fault or another failure covered by New Zealand law.

20. Product warranties

The applicable standard Deko product warranty continues to apply to eligible Mega Flooring Clearance products.

The warranty remains subject to its full terms, including:

• Product suitability.
• Correct installation.
• Subfloor preparation.
• Moisture management.
• Cleaning and maintenance.
• Residential or commercial use.
• Warranty exclusions.

Clearance pricing does not shorten or remove an applicable written Deko product warranty.

Any manufacturer or supplier warranty operates in addition to rights that may apply under the Consumer Guarantees Act. A written warranty cannot replace or reduce those statutory protections.

21. Consumer rights

Nothing in these promotion terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under:

• The Consumer Guarantees Act 1993.
• The Fair Trading Act 1986.
• Other applicable New Zealand legislation.

Products supplied for personal or household use must meet the applicable statutory guarantees, including acceptable quality, fitness for purpose and consistency with their description.

22. Purchases for business purposes

Where a customer acquires flooring for business purposes, any agreement to contract out of the Consumer Guarantees Act must be separately agreed in writing and must meet the legal requirements for business to business contracting out.

These website promotion terms do not, by themselves, automatically contract out of the Consumer Guarantees Act for every business purchase.

Any applicable business-purchase conditions will be stated in the quotation, trade agreement or sales contract. Current New Zealand guidance requires a business to business contracting-out agreement to be written, agreed by both parties, and fair and reasonable.

23. Other promotions and discounts

Mega Flooring Clearance prices cannot be combined with:

• Trade pricing.
• Dealer pricing.
• Installer pricing.
• Another sale price.
• A promotional gift.
• A finance promotion.
• A discount code.
• Negotiated package pricing.
• Another delivery promotion.

An exception applies only where Floor Decor confirms the combined offer in writing.

24. Obvious errors

If an obvious typographical, technical, stock or pricing error appears on the website, advertisement, quotation or order, Floor Decor will contact the affected customer as soon as reasonably possible.

Where an order has not yet been accepted, Floor Decor may correct the error and provide the customer with the option to:

• Proceed with the corrected information.
• Select an alternative product.
• Cancel and receive a refund of any payment made.

Floor Decor will not use this section to retrospectively change a correctly confirmed order merely because the promotion later changes.

25. Promotion changes and early closure

Floor Decor may:

• Remove a colour after its allocated stock sells out.
• Close the promotion early if all allocated promotional stock has sold.
• Correct errors or clarify terms.
• Update the promotion for future orders.

Any update will apply from the date it is published and will not materially alter an existing confirmed order without the customer’s agreement.

26. Acceptance of terms

By confirming an order under the Mega Flooring Clearance, the customer acknowledges that they have had the opportunity to review:

• The selected flooring and colour.
• The full box quantity.
• The total price.
• The payment requirements.
• The confirmed delivery or collection arrangement.
• These promotion terms.
• The applicable installation and warranty documentation.

The written order confirmation and quotation form part of the agreement between Floor Decor and the customer.

27. Contact information

Questions about flooring availability, samples, pricing, delivery eligibility or an existing order can be directed to:

Floor Decor Ltd
3/107 Harris Road
East Tamaki
Auckland 2013

Phone: 09 212 9483
Email: sales@floordecor.co.nz